Question 1

How much does MonitGlass cost?

Accepted Answer

MonitGlass uses subscription-based pricing tailored to your company size and needs. Contact us for a personalized quote.

Question 2

What's included in the subscription?

Accepted Answer

Full platform access, software updates, technical support, training materials.

Question 3

Do you offer a free trial?

Accepted Answer

Yes! We offer a free demo and trial period. Contact us to schedule your trial.

Question 4

Are there setup fees or hidden costs?

Accepted Answer

There is no setup fee. All costs are clearly outlined with no hidden fees.

Question 5

How do I get started with MonitGlass?

Accepted Answer

Contact us at contact@monitglass.com to schedule a free demo.

Question 6

How long does implementation take?

Accepted Answer

Implementation typically takes 2-6 weeks depending on factory size and complexity.

Question 7

Do you provide training for our team?

Accepted Answer

Yes! We provide comprehensive training for all user levels, conducted on-site or remotely.

Question 8

What kind of support is included?

Accepted Answer

All subscriptions include technical support via email, phone, and chat.

Question 9

What production processes does MonitGlass track?

Accepted Answer

Glass cutting, tempering, IGU assembly, lamination, edge work, and quality control processes.

Question 10

Can MonitGlass integrate with our existing ERP?

Accepted Answer

Yes, MonitGlass offers integration with popular ERP systems, accounting software, and CRM platforms. If we don't have one you require we will implement it!

Question 11

Does it work with our cutting machines?

Accepted Answer

MonitGlass integrates with most modern glass cutting and processing equipment via xls files.

Question 12

Does it support mobile access?

Accepted Answer

Yes, accessible via web browsers on mobile devices for monitoring production from anywhere.

Question 13

Does it handle order management?

Accepted Answer

Yes, tracks customer orders, specifications, delivery schedules.

Question 14

Can we see production history for specific orders?

Accepted Answer

Yes, complete production history including cut plans, processing steps, quality checks, and shipping details for every order.

Question 15

What file formats does MonitGlass support for data import?

Accepted Answer

MonitGlass supports XLS, XLSX, and CSV formats for cutting machines and other equipment.

Question 16

Can we export data to Excel for analysis?

Accepted Answer

Yes, export production data, reports, and analytics to Excel, CSV, or PDF formats anytime.

Question 17

Can MonitGlass print production labels and qr codes?

Accepted Answer

Yes. MonitGlass can generate and print production labels with qr codes for tracking throughout your manufacturing process.

Question 18

Does MonitGlass work with our existing printers?

Accepted Answer

Yes, MonitGlass works with standard network printers for printing labels, reports, and production documents.

Question 19

Does MonitGlass track glass inventory by size and type?

Accepted Answer

Yes, track inventory by glass type, thickness, coating, size, and location in your warehouse.

Question 20

Does MonitGlass work for insulated glass production?

Accepted Answer

Yes, specialized IGU features: spacer tracking, gas fill monitoring, and seal quality control.

Question 21

Can it track custom glass orders?

Accepted Answer

Yes, excels at managing custom orders with unique specs, special coatings, and custom shapes.

Question 22

What types of glass factories use MonitGlass?

Accepted Answer

From small fabrication shops to large production facilities: flat glass, IGU, tempered glass, and custom fabricators.

Question 23

How is MonitGlass different from competitors?

Accepted Answer

Specifically designed for glass manufacturing with industry-specific workflows by glass professionals.

Question 24

Why choose MonitGlass over spreadsheets?

Accepted Answer

Real-time automation, integrated machine data, analytics, multi-user collaboration, eliminates manual errors.

Question 25

What is the typical ROI?

Accepted Answer

Most customers see ROI within 6-12 months through reduced waste and improved efficiency.

FAQ — Glass Software Questions | MonitGlass